EASY RETURNS POLICY
Don't like the item? No problem, just send it back and receive a full refund.Nearly all refunds are processed the day they are received!
- You have 30 days from the purchase date to decide if an item is right for you. We’ll gladly accept unworn, or any defective merchandise purchased on Oukitelmobile for return.
- Merchandise must be accompanied by the original product packaging.
- Items with non-returnable marks and free gifts cannot be returned.
- Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
- Please contact us for return authorization and item checking.
- Original shipping charges are non-refundable.
- We do not accept packages returned using C.O.D delivery.
- Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
NOTE: Please be sure to double-check your returns before shipping them out. We will not be held responsible for the return of non-Oukitelmobile
Additional Non-returnable Items
- Gift cards
- Downloadable software products
- Some health and personal care items
Return & Refund Process
Contact Us→Provide order details, the reason for return, proof of item status→We will give you one return address→mail out the package to us→Oukitelmobile Received→Send your refund
Oukitelmobile Does not Responsible for any return fees like postage fee, customs clearance fee, import tax.
Return of Unopened Item(s) For Exchange
Oukitelmobile.com accepts exchanges on eligible unopened items within 7 days after delivery. Eligible Items: Please note that due to manufacturer requirements, there are some items that are not eligible for return for any reason. Contact our customer service department for more information prior to placing your order if you have any questions or concerns.
How will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed within 7 days after we receive your package, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- We will NOT be including the original shipping fee and insurance because they are non-refundable.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@Oukitelmobile.com.
Dead On Arrival Item(s)
For all products arriving Dead on Arrival (DOA) with no damage, you must contact us for further information on return or exchange. Extended Warranty Items: If you purchase an extended warranty from us, you must contact your provider for further information. Please note that due to manufacturer requirements, some items are not returnable or exchangeable for any reason. Defective items may be serviced or replaced by the manufacturer only. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.
Still not getting your answers? Email us anytime!