1.Does OukitelMobile.com check the products before shipping them to me? Yes., of course. We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers. If a item is found defective in our QC test, it will be returned to the supplier / factory. Please don’t worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market. 2．Are Products Guaranteed / Is There A Warranty? Yes, everything you buy from OukitelMobile.com has a guarantee of quality and will exactly match the description on the website. Factories that supply OukitelMobile.com are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers. You can be confident about ordering from OukitelMobile.com just as much as any western retailer. 3. How long dose it take to have my orders shipped after the payment is made? 1). Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed. 2). Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days. If you don’t receive any shipping confirming over three days after the payment is made, please kindly contact our customer service . They will check for you. 4. What should I do if my items arrived damaged? Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen. If this has happened, please follow these steps: If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure. If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation. Next, contact OukitelMobile.com immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end. Once the courier company confirms that the case is valid, they will compensate OukitelMobile.com, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to OukitelMobile.com in order for us to send out a new piece. 5. What should I do if my products went wrong after a period of use? If you encounter quality issues within the warranty period, you can ask for us.Except for this case,The Merchant is not responsible for product damage caused by customers’ wrong operation or the uncontrollable natural reasons . Every product has a specific warranty period. If it is not stated in the product listing, please contact our customer service team. In this case, please kindly provide us with proof as below: The photos of original package with front and back sides The photos or video of the defective item(s) The photos, video or screenshot showing the malfunction of the defective item(s) We will usually offer you a refund or send a replacement as soon as the problem is confirmed and after you return your order. Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and OukitelMobile.com is responsible for the shipping costs of arranging reshipment by air mail.
Chris Hill –
I think it’s the largest battery rugged phone I’ve ever bought, the battery lasts about 5 days with average use. That’s amazing!
Mutant P. –
As a fan of big battery phones, it’s nice to own this biggest battery phone currently available to purchase. It’s thick indeed but can still be manageable to hold and operate using one hand. The best performance for the money that I have found. No unwanted trash in the operating system and is not bulky like most rugged phones.
James Downs –
Got the phone and the set up was really easy. Is really responsive and fast. Impressed with the 15600battery. Will do a follow up in a month or so
Mehta Vijay Natvarlal –
Work great on Verzion. Large battery, tough made.
Larry Macks –
Arrived with everything in good condition. Activated on T-mobile, and it’s perfect for Rough Handlers
Caelin black –
My husband drives trucks and is always on the go. He thinks that he’s in need of my Galaxy Fold but that’s just not logical in his case. This phone seems to be more of his style and more of what he needs. It was easy to set up, comes with a large battery-15600mAh. It’s not slow, the camera is alright and the size is good for his hands. Very impressed.
Andrew moriarty –
Decent set, good price!
Rickey Tardif –
Has the quality of much higher priced phone but has the rugged features that I like.
Jerry Ptacek –
YOU GET YOUR BANG FOR THE BUCKS
R. Simmons –
It has lived up to everything that they claim it does and more. Large battery, large screen, 5G network and great design. I recommend this phone to everyone
Joe Smart –
So far so good
Harold Meeks –
Oukitel targets a unique market sector. You can’t compare it with an iPhone or a Google Pixel. When you buy any other smartphone, you need to buy a protective case. Oukitel built the protective case into the phone. It was designed to be rugged. It runs a vanilla Android OS. There is no bloatware. It’s pure and clean. The battery of wp15 is just amazing and one of a kind. If you are looking for a 5G rugged phone with big battery, this is a good choice.
Robert B. –
Excellent phone works great waterproof,camera is great super fast! The battery life is awesome. it’s probably the largest battery phone I ever bought! I saved $$$$hundreds by not wasting my money on an iPhone 😱
Robert B. –
John Wahlquist –
This phone seems beefy! Tough, fast, great. It’s a little heavy, but hey, it’s RUGGED. really rugged. I’ve had it a few weeks and I work outside on boats and sign installs. The battery is incrediable, you should have a try, IM NOT KIDDING!
JARED KIMWAY –
This is my first oukitel phone, I was a bit skeptical about the durability at the very first time, but now I know that I was over-worried. The phone has a large battery that beats all the phones on the market. That’s the main reason I bought it. There is no glitchy so far. Really happy with my new phone!
Camie J. –
I’m very please with my purchase.
Ivy Dragun –
5G connection is great on Verizon, my husband used it in a mechanics shop. Works exactly as described. Will recommend!
Stanley Morgan –
Large battery & Rugged. It could be perfect if it had Android 12 OS.
Angela Melvin –
This is my 2nd oukitel mobile. I have been happy with both. They are rugged just like advertising.
Frank Cruden –
Nice phone and worth the money!
Carla Worsham –
I bought WP15 as a gift for my hushand, he needs a rugged phone with a large battery and after tons of research online I finally bought this one. The battery is insane! 15600mah, I just can’t believe it! He loves his new phone very much lol