1.Does OukitelMobile.com check the products before shipping them to me?
Yes., of course.
We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If a item is found defective in our QC test, it will be returned to the supplier / factory. Please don’t worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.
2．Are Products Guaranteed / Is There A Warranty?
Yes, everything you buy from OukitelMobile.com has a guarantee of quality and will exactly match the description on the website.
Factories that supply OukitelMobile.com are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers. You can be confident about ordering from OukitelMobile.com just as much as any western retailer.
3. How long dose it take to have my orders shipped after the payment is made?
1). Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
2). Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days.
If you don’t receive any shipping confirming over three days after the payment is made, please kindly contact our customer service . They will check for you.
4. What should I do if my items arrived damaged?
Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact OukitelMobile.com immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate OukitelMobile.com, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to OukitelMobile.com in order for us to send out a new piece.
5. What should I do if my products went wrong after a period of use?
If you encounter quality issues within the warranty period, you can ask for us.Except for this case,The Merchant is not responsible for product damage caused by customers’ wrong operation or the uncontrollable natural reasons . Every product has a specific warranty period. If it is not stated in the product listing, please contact our customer service team.
In this case, please kindly provide us with proof as below:
The photos of original package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you a refund or send a replacement as soon as the problem is confirmed and after you return your order.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and OukitelMobile.com is responsible for the shipping costs of arranging reshipment by air mail.
Alexis Clouse –
The tablet worth every penny
Monty Bill A. –
Big and heavy…as suggested. It’s a gift for my boyfriend. He’s so happy!
Maggie Gean –
The rt1 is is heavier than most tabelts today, but part of that is the very rugged build. Overall it’s great product for the cost.
The Tablet arrived in good condition and on time. It’s my second product from oukitelmobile store. The 1st one is wp15. Totally satisfied with all my purchase.
Celvin Todd –
Purchased this as a sample as we need a lot more tablets. Being rugged seems that it can withstand harsh environment. Will buy more at June.
Mary Briatel –
I bought this tablet for my husband. So far, he has been liking it.
Brian H. –
Perfect! As a uk customer I was expecting a 4-week delivery period, tablet arrived today after 2 weeks, packaged superbly well, couldn’t be happier!
Wade Golan –
Debbie Ensell –
Perfect, fast, as described. A+++ seller
Joseph Kensicle –